Frequently Asked Questions

Q. If I set the thermostat to a specific temperature, how certain can I be that it will hold?

If left alone with all doors closed, the unit should keep the desired temperature within a few degree, but a van sitting in direct sunlight will most likely be warmer than desired. Adjust the thermostat to make up for the heat generated by the sun or keep the van out of direct sunlight.

Also keep in mind that every time a door is opened, cold air will escape, causing the temperature to increase. If you're concerned with keeping the temperature consistent, keep the back of the van sealed (in other words, don't open the doors so much).

Q. I know this can keep my things cold, but can this van keep things frozen?

Not all vans are designed to be freezer vans, but we do carry them. Just make sure you request the freezer van over the refrigerator van.

Q. What is standby mode and how does it work?

The refrigeration (or freezer) unit will always work best when the van's engine is running. However you can maintain a desired temperature without running the engine by using standby mode (aka “Plugging in the Van”). 

Standby mode for Refrigerator vans:

Turn the van's engine is OFF.

Plug the cable's circular connector into the van and turn clockwise until it locks into place. Plug the other end into a 120V outlet.

Turn control box ON via power button and set to desired temperature.

Standby mode for Freezer vans:

Turn the van's engine is OFF

Plug the cable's circular connector into the van and turn clockwise until it locks into place. Plug the other end into a 120V outlet.

Turn control box ON via power button and set to desired temperature

Q. Can this van replace a traditional commercial or residential refrigerator at my restaurant or business?

These refrigerated vans are meant to provide temporary, mobile, refrigerated solutions. 

Q. In the event of an issue with the refrigeration/freezer unit that causes my product to go bad, will you reimburse me for the loss?

We are not responsible for any lost product or revenue due to a malfunction of any kind.

Q. I don't have commercial auto insurance. Can you provide coverage?

You Can Contact your Personal Auto Insurance to see if they will cover the use. 

Q. What's the minimum age to rent one of your vans?

All drivers must be 25 or older.

Q. I can't get to Walnut . Can you deliver a rental van to me?

We can deliver refrigerated vans to renters with corporate accounts for an added cost. Please contact us for details.This is a frequently asked question?

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